Frequently Asked Questions

We offer both. Lux Events USA is a full-service event planner and designer. Depending on your needs, we can handle everything from initial concept development and vendor coordination to custom décor design, day-of timeline management, and post-event breakdown. We also offer décor-only packages for clients who have their own planner or coordinator.

We're based in Mountain House, CA and serve the Tri-Valley (Danville, Pleasanton, Dublin, Alamo), Central Valley (Ripon, Tracy, Stockton, Modesto), Bay Area (San Francisco, Oakland, San Jose), and Sacramento regions. Travel fees may apply for events outside our primary service area.

For indoor events, garlands typically stay looking fresh for about a week and can last up to three weeks or longer, depending on the conditions. For outdoor installations, darker shades tend to be more sensitive to direct sunlight and heat, so we recommend keeping them in shaded areas. Lighter colors perform better outdoors, maintaining their look for 1–2 days and, in favorable weather, can last several weeks.

We only return for takedown if rental items are included in your setup. If you'd like assistance with removing non-rental décor after your event, we offer a takedown service starting at $100.

A 25% deposit is required once your design has been approved. You may cancel up to four weeks prior to your event for a full refund, unless we have already begun preparing your décor. Cancellations made within four weeks of your event will result in the forfeiture of the deposit, as materials are purchased in advance. The remaining balance is due on the day of setup.

We use only premium-quality latex balloons from trusted brands such as Kalisan, Tuftex, and Sempertex to ensure a refined look and long-lasting results.

To maintain our quality standards, we only work with our own materials and supplies. If you would like us to attach balloons to an existing structure or backdrop, it must be assembled and ready for installation upon our arrival.

All indoor installations include setup in the listed pricing. Outdoor installations require additional materials and setup time, and include a 20% outdoor service fee. Drop-off garlands, balloon bouquets, and balloon columns do not include installation charges. If on-site setup is required for these items, an additional fee may apply. Delivery is available at an additional cost based on distance.

Our Grab & Go Garlands are a convenient, budget-friendly option that still delivers the signature Lux Events look. Each garland is fully pre-assembled by our team for easy pickup and self-installation. We provide all necessary hanging materials and a simple video guide with instructions. Helium-based Grab & Go options are also available upon request.